Buyer's Protection

Secure, Easy and Reliable

GEMGEM Buyer’s Protection: What is Included in Our Security Benefits?

Find luxury jewellery and precious diamonds and gemstones of your choice from GEMGEM’s one-stop buying and selling marketplace! As a buyer, you not only get the assured-quality, 100% authentic items but also additional privileges that make the entire transaction seamless, transparent, and highly secure. Our dedicated payment service and seller/dealer guidelines warrant an effortlessly safe transaction environment and protect the buyer from any fraudulent behaviour.

Payment Escrow

At GEMGEM, every transaction is made through our personalised Escrow service. The Escrow service ensures that both the primary transacting parties, the seller and the buyer, receive and pay money not directly, but through a third party. At GEMGEM, we have established security norms and contractual liability in place for all transacting parties. With Escrow payment, your money is securely deposited in our Escrow account and remains there even after the delivery of your order. We do not transfer payout to the seller/dealer without you ensuring us that the item you received meets your expectations completely. You get adequate time to thoroughly inspect your order. In case of failed delivery or delivery of damaged item(s), we will arrange a full refund of your money to your account upon proper investigation. Thus, with GEMGEM’s Escrow payment service, you make sure that the item you are buying is worth every penny.

Authenticity Guarantee by IGI

We prioritise authenticity above anything else. Whether you are buying a brand-new piece of jewellery from a dealer or a pre-loved one from an individual seller, we make sure that the item is authenticated by the International Gemological Institute or IGI. The IGI is the world’s largest independent laboratory for testing and grading diamonds and gemstones. Each and every item sold through our platform undergoes a thorough inspection procedure under designated IGI laboratories. Upon successful authentication, the item is ready for shipping. In case of unsuccessful authentication, the item is sent back to the seller or listed among unauthenticated jewellery with a reasonable price. We also check ownership details from the individual sellers in case of used pieces of jewellery and precious diamonds and gemstones and ask for particulars like complete certification information.

Seller / Dealer Policy

GEMGEM warrants that each dealer and individual sellers follow a strict policy when listing and selling items. The set of clear dealer/seller guidelines establishes transparency between both parties operating in our marketplace. We verify dealers and sellers through their photo IDs, business addresses, tax numbers, and registry entries so that there’s zero chance for any type of fraud or counterfeit behaviour. Moreover, GEMGEM’s marketplace offers a dedicated space for verified customers to provide their genuine feedback on dealers’ and sellers’ services. This ensures that you get additional insights into your seller’s overall behaviour and the authenticity of their items right from your peers.

Insured Shipments

Whenever you buy a piece of jewellery or precious diamonds and gemstones from GEMGEM’s marketplace, we guarantee that your shipment is completely insured. The seller ships your order with full insurance coverage so that your purchased item remains entirely risk-free throughout transit. If under any circumstances, the shipment has failed to reach you, you will be compensated accordingly. Through our insured shipment services, you can securely make domestic and international purchases.

24/7 Customer Service

GEMGEM does not compromise customer service. We consider you a member of our global family and make sure that you can reach us whenever you want. Our dedicated team of customer support and security experts works day and night to meet your demands and expectations at any time of the day. The team is adept at detecting any suspicious behaviour across our listings and proactively tries to resolve the issues before they escalate. We are available 24/7 so that you have no problem finding and receiving your jewellery of choice from the right seller.

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