Q: How do I start?

It’s simple: Go to Item Autheentication Page and Fill the Item details form Book and pay online GEMGEM will pickup your item though secure logistics Within days, your jewelry will be listed with an IGI certificate , turning it into a recognized asset.

Question 1

Is the authentication process complicated?

Accepted Answer

Not at all. It takes just 10 minutes to book online. Hand your jewelry to GEMGEM&rsquo;s insured logistics partner, and IGI experts will handle the rest. Your piece will come back with an official certificate&mdash;like an identity card for your jewelry&mdash;ready for listing.

Question 2

How long does the pre-authentication process take?

Accepted Answer

Once we receive your item, it usually takes 2-3 business days . You&rsquo;ll get updates every step of the way.

Question 3

How do I start?

Accepted Answer

It&rsquo;s simple: Go to Item Autheentication Page and Fill the Item details form Book and pay online GEMGEM will pickup your item though secure logistics Within days, your jewelry will be listed with an IGI certificate , turning it into a recognized asset.

Question 4

What items are eligible for Pre-Authentication?

Accepted Answer

We only accept natural diamonds, gemstones, and precious metal jewelry. Lab-grown stones, simulants, or costume pieces are not eligible.

Question 5

Cost to pre-authenticate your jewelry

Accepted Answer

From IGI authentication to secure shipping, GEMGEM handles the process end-to-end &mdash; so your item is listed with trust and you get rewarded when it sells.   Fee Item Price Range Pay $199 For the Item Price Less than $5K Pay $239 For the Item Price Estimate between $5K - $15K Pay $279 For the Item Price Estimate between $15K - $25K Pay $369 For the Item Price Estimate between $25K - $200K

Question 6

If my jewelry doesn’t sell, is the fee refundable?

Accepted Answer

No. The authentication fee is a service cost. But once certified, your jewelry has a recognized value you can re-list anytime, or keep as a certified family asset.

Question 7

Can I submit multiple pieces for a discount?

Accepted Answer

Yes. Submitting multiple items qualifies you for bundle pricing . Discounts vary by promotion. Connect to our customer service for more details.

Question 8

Is shipping my jewelry safe?

Accepted Answer

Absolutely. GEMGEM works with insured, sealed, and trackable logistics . Your item is protected from the moment it leaves your hands until it reaches IGI.

Question 9

What if the result is different from my expectations?

Accepted Answer

That happens. You can either proceed with listing at the certified grade or request a safe return. If the item is not natural or doesn&rsquo;t meet listing requirements, it will be returned safely (the fee is not refunded).

Question 10

Can I deliver in person?

Accepted Answer

Yes. For high-value pieces ($25,000+), you can choose in-person drop-off in New York or Hong Kong for added peace of mind.

Question 11

Why should I use Pre-Authentication?

Accepted Answer

Because it&rsquo;s more than selling&mdash;it&rsquo;s about giving your jewelry an official identity : Turn your precious piece into a certified asset Unlock faster sales (on average 70% quicker ) Increase your chances of better offers It&rsquo;s the smartest way to turn a treasured possession into a valuable, liquid asset .

Question 12

Does authentication really help me sell faster and at a better price?

Accepted Answer

Yes. Certified items consistently sell faster and at higher prices . Buyers trust IGI, and that trust benefits you directly.

Question 13

What if I already have an IGI certificate?

Accepted Answer

If you already hold a valid IGI certificate , you can list directly without repeating the service. If it&rsquo;s expired or from another institution, we recommend updating to maximize buyer confidence.

Question 14

Need more help?

Accepted Answer

If you still have questions after browsing our FAQs, please Contact Us .

Question 15

How do I sell diamonds or jewelry on GEMGEM?

Accepted Answer

Selling on GEMGEM is simple and secure. To list your diamond jewelry or gemstones , you&rsquo;ll need: Essential documentation and certifications (if available). Item details , including design, year of purchase, and specifications. High-quality photos and videos to attract buyers. GEMGEM verifies all documentation before approving your listing and suggests the best value price for your item. Once approved, your listing will be visible to potential buyers worldwide.

Question 16

What are the payment terms?

Accepted Answer

Our payment structure ensures secure transactions for both buyers and sellers. Here&rsquo;s how it works: For Buyers: Items under $10,000 (unverified): Buyers must pay 100% upfront unless they submit a separate offer. Items over $10,000 (unverified): Buyers must pay 20% upfront unless they submit a separate offer. Automatic deductions: GEMGEM will automatically deduct the required amount from the buyer&rsquo;s credit card once the sale is confirmed. For Sellers: IGI Authentication Fees: Sellers pay the actual authentication charges if the item is sent to IGI. Commission Rates: SELLING PRICE FEES FOR ITEM WITH MASTER PIECE FEES FOR ITEM WITHOUT MASTER PIECE USD 3,000 or Below 15% 25% USD 3,001 to 20,000 10% 20% USD 20,001 to 150,000 8% 15% USD 150,001 or above 6.5% 10%

Question 17

How do I list my item on GEMGEM?

Accepted Answer

Listing your item on GEMGEM is quick and hassle-free. Our step-by-step process will guide you through: Selecting the category (e.g., ring, bracelet, gemstone). Entering item details, including certifications and year of purchase. Uploading high-quality photos and videos to attract buyers. Setting a competitive price with GEMGEM&rsquo;s expert guidance. Submit for approval &ndash; Our team will verify and approve your listing. For more details, check out our Selling Guide .

Question 18

How is the price of a jewelry item determined?

Accepted Answer

We ensure fair pricing for both sellers and buyers by considering the following factors: Jewelry type – Rings, necklaces, earrings, etc. Primary stone – Cut, clarity, carat weight, and color grade. Certification – Whether the piece has a recognized certification. Metal type & purity – Gold, platinum, etc. Vintage status – Year of purchase and historical value. Number & type of stones – The presence of diamonds, sapphires, rubies, etc. Condition & weight – Overall condition and total weight of the piece. Once your listing is approved, we provide a suggested price to help you get the best value.

Question 19

What if my diamond jewelry contains additional stones?

Accepted Answer

No problem! Simply include all relevant details when listing your item. Be sure to specify: Whether the stone is primary or secondary in the design. The number of stones in the piece. Details such as cut, clarity, color, carat weight, and shape. Any certification information for the stones. Providing detailed and accurate information can help increase the value of your listing!

Question 20

How will I know when my listing is approved?

Accepted Answer

Once your item is reviewed and approved by GEMGEM’s jewelry experts, you’ll receive a confirmation message via: Updates are sent via notifications Via email notification Your item will then go live in the marketplace for buyers to view and purchase.

Question 21

Can a buyer withdraw their offer?

Accepted Answer

Yes, buyers can withdraw their initial offer. However, they will have the option to: Make a revised offer based on their preferences. Accept your counteroffer if you choose to negotiate. To reduce the chances of withdrawal, we recommend following GEMGEM’s suggested pricing.

Question 22

How do I receive my payment?

Accepted Answer

GEMGEM ensures safe and secure transactions through our escrow service: Once the item is delivered and no disputes are raised, the payment is released to your GEMGEM Wallet. You can withdraw your funds to your bank account or use the balance for future purchases on GEMGEM. If a buyer raises a dispute, funds will be held until our experts resolve the issue. After approval, funds will be transferred to your bank account within 5-7 business days.

Question 23

If I decline the buyer’s offer will I get my item back?

Accepted Answer

Yes, you will get your item back after you have declined the buyer's offer. At GEMGEM, ensuring the safety of your item is our highest priority.

Question 24

Will I get an order confirmation?

Accepted Answer

Yes, you will receive an order confirmation message right on the interface. We will also inform you about order confirmation through email.

Question 25

What happens if my item gets lost or stolen while in the shipment?

Accepted Answer

At GEMGEM, each and every item shipped is completely insured. The insured shipment ensures that your item reaches its destination safely and soundly. In case the item gets stolen or lost under any circumstances, we will do our best to get your item amount back from the insurance company.

Question 26

Does GEMGEM insure my jewellery?

Accepted Answer

GEMGEM does not sell insured jewellery. However, the jewellery shipments that are sent from the IGI laboratory to the buyer's address are completely insured. In case there are any circumstances, the insurance company will compensate you most favourably.

Question 27

Will GEMGEM save my credit card details?

Accepted Answer

Not at all. The payment gateway takes care of everything, so GEMGEM has no way to obtain your credit card details.

Question 28

What does it cost to sell diamonds/jewels on GEMGEM?

Accepted Answer

For selling diamonds/jewels on GEMGEM, there are no hidden costs that you have to pay to GEMGEM. You need to pay for the delivery service from your location to our designated IGI lab. GEMGEM, however, only charges a minimum amount for IGI authentication and a commission for each item sold based on the specified terms: You will need to pay GEMGEM a 25% commission on successful deals for the products or deal amounts ranging from 300 USD to 3,000 USD. You will need to pay GEMGEM a 20% commission on successful deals for the products or deal amounts ranging from 3,001 USD to 10,000 USD. You will need to pay GEMGEM a 15% commission on successful deals for the products or deal amounts ranging from 10,001 USD to 30,000 USD. You will need to pay GEMGEM a 10% commission on successful deals for the products or deal amounts above 30,001 USD.

Question 29

What if I don’t know what type of diamond I have? How do I list such an item?

Accepted Answer

If you are on GEMGEM just to sell your old diamond jewellery or diamond heirlooms, then it is possible that you do not know much about the diamond unlike a professional dealer. On GEMGEM, you do not have to worry about this. You can list an item even if you know little about the diamond. Just make sure that you are providing details to the best of your knowledge and describing it as thoroughly as possible while listing. If you have a certificate of authentication for your diamond, then your work is more than done! You will find all the important details right on the certificate.

Question 30

How will I know I priced my item correctly?

Accepted Answer

Once you have listed your item on GEMGEM with all the required details, including certification details, authentication status, design, type, number of primary gemstones, cut, clarity, etc., we will suggest to you the best value price for your item based on the current market value. This will help you get a better idea of whether you have priced your item correctly or not. If necessary, you can change your listing price to our suggested price or you can keep your current pricing.

Question 31

What if I don’t agree with the buyer’s bid?

Accepted Answer

It is likely that the buyer will make you an offer that differs from your item's listed price. If you do not agree with the buyer's new offer, you will have the opportunity to make a counteroffer with a more favourable price. You can also reject the buyer's offer outright and cancel the transaction.

Question 32

How can I place shipping requests on GEMGEM?

Accepted Answer

To place a shipping request on GEMGEM, you will be required to select the 'Request Shipping' option right on the item listing page. You can also generate shipping labels through this option. You will be thoroughly guided throughout the listing process.

Question 33

Is GEMGEM safe?

Accepted Answer

Yes, GEMGEM is an absolutely safe place for selling and buying jewellery and gemstones. Our online marketplace strictly adheres to guidelines concerning the selling and buying of items, minimising any risk of fraudulent behaviour or activity. Moreover, both the payment and shipping process is completely secure. For instance, even if the buyer returns your item, it will be shipped directly to a designated IGI laboratory before sending it back to you. Through this, we warrant that the item is authentic and ensure that the buyer has not participated in any type of suspicious behaviour concerning your item.

Question 34

How will the delivery be done?

Accepted Answer

When you sell a piece of jewellery/gemstone to a buyer, you will be required to ship the item directly to our designated IGI laboratory. Once the item has been successfully verified at the lab, we will ship it to your buyer's address.

Question 35

What documents do I need to list an item on GEMGEM?

Accepted Answer

The most important document you will need to list an item on GEMGEM is the certificate of the jewellery item, particularly if it is diamond jewellery or gemstone jewellery. If your item is certified by IGI, GIA or any other standard gemological institutes, mention the specifics in detail as much as possible. If your item has no certificate, you can also provide any form of document validating the item's authenticity. Appraisals and evaluation reports will also do.

Question 36

I don’t have my Diamond Physical grading certificate. Will I still be able to list my items and sell them on GEMGEM?

Accepted Answer

Yes, you can list and sell jewellery, loose diamonds and gemstones on GEMGEM even without a certificate. In such cases, you will be required to list the item under the 'Unverified' category. We recommend that you send the item to a designated IGI/GIA laboratory for authentication after you have listed it. Having your item verified by a trustworthy organisation like IGI and GIA will help you bid your item at a higher price.

Question 37

Is GIA and IGI authentication mandatory to list my item?

Accepted Answer

No, neither GIA or IGI authentication is mandatory for listing and selling an item through GEMGEM. You can provide authentication documentation for your diamond jewellery from any other reliable organisation, such as AGS, EGL, or HRD. Appraisals from reputed insurance organisations will also work. However, you can also list an item that is not certified by GIA, IGI, or any other organisation. In such a case, you will be required to list your item under the 'unverified' category. We will help you get your jewellery authenticated.

Question 38

Why do I have to ship my item to IGI?

Accepted Answer

Once an order for your listed piece of jewellery has been placed by a buyer, you will be required to ship the item directly to our designated IGI laboratory, from where it will be shipped to the buyer's provided address. The item will be authenticated under experts at the IGI lab, ensuring that the documentation and description you have provided match with the description. Your item will only be sold to the buyer if it meets your authenticity claims at the IGI lab.

Question 39

If I lose the certificate can it be duplicated?

Accepted Answer

Yes, you can send back your jewellery for verification to our designated IGI/GIA laboratories and get a genuine certificate for your item. Getting your item recertified is easy and effortless with GEMGEM.

Question 40

How long will IGI hold my item with them once it is sent to them for verification?

Accepted Answer

The IGI laboratory will take 2-3 working days to inspect and verify your item. After successful verification, the item will be shipped to the buyer or to you.

Question 41

In what form will I get my Diamond verification report?

Accepted Answer

We will send you the diamond verification report online, via email. The report will be a .xls file, which GEMGEM will attach to the said email. You can download the file and print it as a hard copy proof or share it online with interested parties.

Question 42

What are the charges for Diamond verification from IGI?

Accepted Answer

If the piece of diamond jewellery you have listed on GEMGEM is not already certified, then we will help you get your item verified. You can send the diamond jewellery to a designated IGI laboratory. The charge for diamond verification through GEMGEM is 30 USD.

Question 43

Do I have to pay a portion of the price if I don't purchase the item?

Accepted Answer

GEMGEM processes payments based on the item&rsquo;s price: Orders below $10,000 &rarr; 100% of the amount is auto-deducted from your saved credit card.   Orders above $10,000 &rarr; 20% of the amount is deducted upfront, with the remaining balance charged after IGI authentication.   Refund Policy: Full refunds are issued if the order is cancelled before shipment, rejected by the seller, or fails IGI authentication. Refunds are processed within a few business days.

Question 44

How does GEMGEM work?

Accepted Answer

GEMGEM is an online marketplace for buying and selling diamond jewelry and natural precious stones, including diamonds and gemstones. The platform connects sellers with buyers, making browsing and purchasing items easy. To buy diamond jewelry or natural precious stones: Search for your preferred category on GEMGEM. Browse the best listings from verified sellers. Check item details thoroughly before placing your order. Since GEMGEM operates entirely online, you do not need to visit a dealership to find the perfect diamond or natural precious stone.

Question 45

How do I make the payment?

Accepted Answer

Once you place an order, you'll be redirected to GEMGEM&rsquo;s secure payment options , which include: Cryptocurrency Credit Card PayPal All payments are processed through GEMGEM&rsquo;s secure Escrow system , ensuring that funds are held safely until: Your payment is held safely until the item passes IGI authentication. The seller is paid only after successful delivery. This ensures a fully secure and protected purchase experience.

Question 46

Do I have to pay a portion of the price if I don't purchase the items?

Accepted Answer

Critical Payment Information  Upon placing your order with GEMGEM: Automatic payment deduction from the saved credit card. Payment structure based on item value: Under USD 10k : Full Payment upfront Over USD 10k : 20% initial + 80% post-IGI authentication Important Notice:  Orders become non-cancellable once shipped by the seller The paid amount will be forfeited for unauthorized cancellations Refunds are only available in two cases: Failed / lower-graded IGI authentication Rejected seller counteroffer By proceeding with your order, you acknowledge that cancellation after seller shipment will result in payment forfeiture.

Question 47

Is there any additional cost?

Accepted Answer

No, there are no hidden fees. GEMGEM only takes a small commission from each item sold through our marketplace. This commission is proportional to the price of each listed jewelry piece or gemstone.

Question 48

How long will it take for my order to be delivered?

Accepted Answer

Estimated Delivery Timeline: The seller ships the item to an IGI-certified lab for authentication. IGI verification takes a few days. Once authentication is complete, the item is shipped to your provided address. Total delivery time: 7-15 days , depending on your location.

Question 49

How can I track my order?

Accepted Answer

Track Your Order in Real-Time: Visit the &lsquo; Order Details & Tracking&rsquo; section on GEMGEM. Monitor your purchase from shipment to delivery. Stay updated at every step!

Question 50

Can I cancel my order after it has been shipped?

Accepted Answer

Order Cancellation Policy: Cancellations are allowed before the seller ships the item (for non-verified items) or before IGI shipment (for pre-verified items). A refund will be issued after deducting any applicable gateway or admin charges. If the item fails IGI authentication, the order is automatically canceled and refunded. No cancellations are permitted after shipment. Exclusive Benefit: Instead of returning, you can re-list your certified jewelry on GEMGEM for free within 14 days of delivery.

Question 51

Can I Return an Item?

Accepted Answer

Return & Dispute Policy: Every jewelry piece undergoes IGI authentication to ensure it meets international quality standards. Your IGI certificate guarantees the authenticity and specifications of your purchase. If you encounter any quality issues, raise a dispute within 48 hours through GEMGEM&rsquo;s platform. Our experts will investigate and resolve the issue promptly.

Question 52

What types of Diamonds/Jewels can I buy from GEMGEM?

Accepted Answer

You can buy any type of diamond/ jewels from GEMGEM. The sellers list a wide variety of diamond jewellery and gemstones on our marketplace, each of which is thoroughly authenticated before sending to the buyer. As such, you can buy high-quality, IGI-authenticated and conflict-free loose diamonds, diamond rings, bracelets, necklaces, gemstone jewellery, pearl jewellery, and so on.

Question 53

How do your quality-check the diamonds?

Accepted Answer

At GEMGEM, we maintain strict adherence to quality and authenticity. To ensure this, each of the items listed on our marketplace undergoes a thorough step-by-step authenticated procedure conducted under the aegis of the International Gemological Institute (IGI). We send loose diamonds and diamond jewellery to a designated IGI laboratory directly from the seller to verify that they are 100% genuine and conflict-free. Our jewellery experts also undertake a systematic process to inspect that the certification details and other documentations provided by the seller are credible. We do not encourage any type of fraudulent behaviour and are committed to taking strict actions against this.

Question 54

Is there a minimum order value?

Accepted Answer

No, there is no minimum order value. You can buy jewellery through GEMGEM at whatever price they are listed for. However, you will need to pay shipping charges for the item you have purchased regardless of its listing price. The shipping charges will be calculated depending on the location.

Question 55

How do I know if the price I am paying is fair?

Accepted Answer

At GEMGEM, we take a number of factors into consideration to ensure that the price of any given item as listed by the seller is in line with the market value. We evaluate the quality of the jewellery, the quality of the stones or pearls, whether the item is certified or not, and whether the item qualifies as vintage or not. Taking all these factors together, we set a best-value price that we believe is fair for both you and the seller.

Question 56

Will there be any fluctuations in prices?

Accepted Answer

No, you will only pay the amount that you have mutually agreed upon with the seller. If you do not agree with the seller's initial listing price of the item, you can make a counteroffer and settle on a price after mutual negotiation. You will be billed according to the amount mutually settled on. So, there will be no fluctuations in prices. However, the price of a piece of jewellery/gemstone can change from time to time, depending on the changing market value of diamond, pearl, gold, platinum, and gemstones.

Question 57

Is my order safe?

Accepted Answer

Yes, your order remains 100% safe with GEMGEM. We ensure that both the material and financial transaction is made through a highly secure protocol, so that both the item you have purchased and the money you have paid for it remain completely secure.

Question 58

What benefits do I get by buying jewellery through GEMGEM?

Accepted Answer

As a buyer, you get to enjoy GEMGEM's buyer protection security benefits. This includes a completely secure payment process through Escrow service, an authenticity guarantees with IGI verification, insured shipments, round-the-clock customer support, and a transparent seller policy. Each seller is verified by GEMGEM through their official IDs and identification documents. Additionally, we value your opinion as a buyer and offer a dedicated space where you can provide genuine feedback. For more details, see our 'Buyers protection' page.

Question 59

How do I know that buying jewellery/gemstones through GEMGEM is risk-free?

Accepted Answer

Our strict adherence to ensuring the authenticity of the item sold through our marketplace, insured shipments, and verified sellers warrants a completely risk-free jewellery-buying process. For example, when you buy a piece of jewellery/gemstone through GEMGEM, we guarantee that your item includes full insurance coverage throughout transit, whether you have made a domestic or international purchase. Through our insured shipment services, you can securely make domestic and international purchases.

Question 60

How do I know if the seller I am buying jewellery from is trustworthy?

Accepted Answer

Trusting online sellers blindly is something that the most experienced online buyers try to avoid, and for the best. To make our online marketplace a safe and secure environment for our buyers, we ensure each seller is thoroughly verified. Moreover, since each of the items passes through a mandatory IGI authentication procedure before being finally shipped off to the buyer, there's zero space for any fraudulent activity. GEMGEM guarantees that the seller you are buying jewellery from is trustworthy and the item is genuine.

Question 61

How can I communicate with the seller/buyer?

Accepted Answer

GEMGEM's online marketplace provides a seamless interactive interface where sellers and buyers can connect with each other securely. You can communicate with the other party either through the 'Make an Offer' segment of our interface or through our live chat feature. If you are using the live chat on GEMGEM to communicate with the other party, be sure to be polite, respectful and professional in your conduct and language. Any ill-mannered or offensive behaviour may get your GEMGEM account permanently banned. Also, we suggest that you do not take the conversation outside of GEMGEM for your own safety. GEMGEM will not be held accountable for any actions taken outside our platform.

Question 62

Why doesn't my promo code apply to custom duties & addon services?

Accepted Answer

Promo codes and vouchers are only valid for the purchase price of an item. Any additional fees, such as authentication, import duties, addon services, or sales tax, must be paid separately at checkout using your chosen payment method.

Question 63

What does GEMGEM do?

Accepted Answer

GEMGEM is a global online marketplace that connects buyers and sellers of fine jewelry, diamonds, and gemstones. Our secure platform allows customers to shop for exquisite pieces , while sellers can list their jewelry and earn from home effortlessly. What makes GEMGEM unique? We remove the risks and hassle of pawn shops and auction houses. Every item is verified for authenticity and priced at its best value . Our tech-driven marketplace ensures a safe, seamless, and rewarding experience for buyers and sellers alike.

Question 64

How does GEMGEM work?

Accepted Answer

GEMGEM is a trusted online marketplace for buying and selling diamond jewelry and gemstones. Buyers can search for their preferred items and browse listings from verified sellers worldwide. Sellers can list their jewelry and connect with buyers effortlessly. GEMGEM operates entirely online, eliminating the need to visit a physical dealership to find the perfect diamond or gemstone.

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